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There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery

Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase and your original order number. Some health and personal care items including opened Headphones For hygiene reasons we are unable to give refunds on headphones if opened and used. These include Sealed products such as Blank Media, CDs, Software. Several types of goods are exempt from being returned. We reserve the right to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. We would request that all goods are returned in a reasonable re-saleable condition. Please ensure that you take reasonable care of any goods we deliver to you. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our policy lasts 30 days from the date of purchase. For more information, please see the following online guidance on the Which? Consumer Rights website.

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Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the right to cancel your order made via our website (and obtain a full refund of the cost of your products, from the moment you place your order up to 14 days after you receive your goods.

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